Zuri Furniture Reviews (2026): Performance, Customer Service, Pros & Cons, FAQs

Many customers report significant delays in receiving their orders, with some waiting months for furniture to arrive. Several reviewers also mention receiving damaged items due to poor packaging or mishandling during shipping, like one reviewer stating, "It took almost 6 months to get my 3 bar stools. They kept telling me they were back-ordered, but the dates kept getting pushed out."

Customer service experiences are mixed, with some reviewers praising the responsiveness and helpfulness of the support team, while others describe it as terrible and unresponsive. Some customers claim that when issues arise, the company avoids communication and fails to resolve problems effectively, as one reviewer noted, "Terrible customer service. When there is a problem they avoid speaking, emailing or responding in any manner."

The quality of Zuri Furniture is a recurring concern, with some customers reporting defects, damages, and premature wear. Several reviewers feel the furniture is overpriced for the materials used, often describing it as "pretty looking garbage" or "higher end IKEA furniture", as one reviewer stated, "Pretty much higher end IKEA furniture. I am highly disappointed for the money spent."

Several customers mention difficulties with assembling the furniture, often due to missing parts or misaligned pre-drilled holes. This issue is compounded by the negative experiences with customer service, making it difficult to resolve these problems efficiently, with one reviewer sharing, "It's an incredibly nice desk but the lock is broken so I can't use it. May as well not have a drawer that locks."

Many reviewers appreciate the modern and stylish designs of Zuri Furniture, noting that the pieces enhance the look of their homes or offices. Customers often praise the contemporary aesthetic and unique designs, as one reviewer stated, "Beautiful contemporary design, and very high quality furniture. The customer support is very good and responsive."

Several reviewers highlight the comfort of specific Zuri Furniture items, particularly office chairs and bar stools. Customers appreciate the ergonomic design and support provided by these pieces, as one reviewer mentioned, "Very comfortable, I work at home for at least six hours a day, and my back does not hurt half as much."